Privacy Policy
Effective October 11, 2026 · Version 2026-10-11-v2
Who is responsible
Maple Lenses Eyewear Corporation is responsible for the customer information it handles through this website. Send privacy questions, access requests, correction requests or complaints to Sales@layaneyewear.com and mark the subject Privacy.
Information we collect
We collect the store name, contact name, business email and any phone number you provide when requesting an account or placing an order. We keep account approval status, order details, pricing agreements, invoices, payment references recorded by administration, order notes and information you send for customer support or warranty claims. When you use the site, our hosting and security services may process technical information such as IP address, browser information, request logs and session identifiers. The website uses an IP-derived identifier to limit abusive sign-in requests. Customer details may also be provided by an authorized Maple Lenses administrator through an Excel import. We do not collect payment-card numbers directly on this website.
Why we use this information
We use information to review store access, send secure sign-in links and approval notifications, apply pricing agreements, process and review orders, prepare invoices, coordinate delivery, handle warranty claims, answer enquiries, keep business records and protect the website against unauthorized access or abuse. Required registration fields are identified in the form. Providing optional phone information is your choice.
Consent and your choices
When you provide information for account access, orders or support, we use it for the purposes described here. This does not enrol you in a marketing mailing list. Any future marketing subscription will require a separate choice, with an unsubscribe option. You may ask to withdraw consent for uses that depend on consent; this may limit our ability to provide account access or fulfil a request. We may retain or process information where required or permitted by law. Please avoid putting unnecessary sensitive personal information in order notes or support messages.
Who receives information
Access is limited to authorized administration and service providers needed to operate the business and fulfil your requests. Hosting and storage services support the website; Resend processes transactional email delivery. Shipping providers may receive necessary delivery and contact details to fulfil an order. External payment providers process payment information under their own policies. We may disclose information where legally required or to address fraud or protect legal rights. We do not sell customer personal information.
Service providers and international processing
This website is hosted using Sites infrastructure and Cloudflare services, and uses Resend for transactional email. Service providers may process information outside Canada. Information processed in another country may be subject to that country’s laws and lawful access requests. We remain responsible for the personal information under our control and use service providers to support the purposes described in this policy.
Cookies and sign-in
A necessary session cookie keeps an approved customer signed in. Email sign-in links are single-use and expire; the customer session normally expires after seven days. Hosting services may also use necessary security or authentication mechanisms. Blocking necessary cookies can prevent sign-in from working. The current application does not include advertising trackers or a marketing analytics integration.
Security
The application uses HTTPS, restricted administration, server-side access checks and secure customer-session cookies. Sign-in tokens and session credentials are stored as hashes in the account authentication records. Keep access to your business email secure and do not forward sign-in links. No online system can guarantee absolute security; please report suspected unauthorized access promptly.
Retention and deleting an account
We retain information for as long as needed for the purposes for which it was collected, including fulfilment, warranty support, accounting, dispute resolution and legal obligations. Removing an account disables its access; it does not automatically erase invoices or order history that may need to be retained. Expired authentication records are cleared during account operations. Contact us to request deletion of information no longer needed; we will explain any information that must be retained.
Access, correction and complaints
You may request access to the personal information we hold about you and ask for inaccurate information to be corrected. We may verify your identity before providing records or changing information. Contact Sales@layaneyewear.com with your request or complaint. If a concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Policy updates
We may update this policy to reflect changes to the website or our handling of information. The effective version is shown on this page. Material changes to information use will be communicated, and additional consent will be sought where required.