Terms & Conditions
Effective October 11, 2026 · Version 2026-10-11-v2
About this website
This wholesale website is operated by Maple Lenses Eyewear Corporation (Maple Lenses). It serves optical stores and other business customers. These terms govern account access, order requests and purchases made through this website. Contact us at Sales@layaneyewear.com with questions about an order or these policies.
Accounts and wholesale access
You may browse the catalogue without an account. Wholesale prices and ordering are available only to approved customers. You must provide accurate store and contact information and be authorized to act for your business. Registration does not guarantee approval. Keep your email sign-in links private and notify us if you suspect unauthorized access. We may suspend or remove access where an account is misused or information is inaccurate.
Minimum order
Each new order must contain at least 30 eyeglasses in total. You may combine different models and colours to reach this minimum. The minimum is based on the number of eyeglasses, not the number of unique SKUs.
Products, photographs and availability
Availability is subject to confirmation when we review your order. In Stock indicates availability at our latest update and does not guarantee that a particular quantity will remain available. Product photographs and colour descriptions help identify frames; lighting and screen settings may affect their appearance. Descriptions marked as photo-based are approximate visual descriptions, not official manufacturer colour names. Use the model and colour code to identify the item you are ordering. We will contact you about an unavailable item or a material discrepancy before finalizing your order.
Order review, prices and payment
Submitting an order creates a request for review. We confirm availability, agreed prices, shipping charges, applicable tax and any discount in the final invoice before payment. Prices are in Canadian dollars. Customer pricing agreements and promotional discounts are subject to their stated conditions. Pay only through the payment instructions or link provided with your confirmed invoice. We do not collect payment-card details directly in this website. A submitted request is not a guarantee of acceptance or fulfilment. Contact us promptly if a request needs correction or cancellation; cancellation of a submitted request does not itself process a refund.
Promotional codes
Unless otherwise stated with an offer, promotional codes apply to a new customer’s first eligible order only and reduce the eyewear subtotal before shipping and tax. Codes may have an expiry date or minimum purchase amount. A submitted order reserves first-order eligibility. Cancelling an unpaid order releases eligibility. A completed or paid order does not. The discount recorded on an order is not changed by later edits to the promotional code.
Delivery
Delivery is within 12–18 business days for a confirmed order. Business days exclude weekends and public holidays. We confirm shipping charges and delivery details before payment. Provide complete and accurate delivery information. We will notify you if availability, transportation or an event outside our reasonable control affects this delivery timeframe. Contact Sales@layaneyewear.com if your order has not arrived within the stated timeframe.
Final sales: no returns or exchanges
All sales are final. We do not accept returns or exchanges for change of mind, unsold inventory, preference for another model, colour or size, or items ordered in error. This final-sale policy does not remove the manufacturing-defect warranty below or any rights or remedies that applicable law does not allow us to exclude. If you receive a wrong item, a damaged shipment or a suspected manufacturing defect, contact us with your order number and photographs so we can review the issue.
One-year manufacturing-defect warranty
Our eyeglass frames carry a one-year warranty against manufacturing defects, starting from delivery. The warranty covers defects in materials or workmanship under normal use. It does not cover normal wear, scratches caused by use, accidental damage, misuse, improper cleaning, unauthorized alterations or damage caused during lens fitting rather than by a manufacturing defect. To make a claim, email Sales@layaneyewear.com within the warranty period with your invoice or order number, the model and colour code, a description of the defect and clear photographs. Keep the item for inspection and do not send it back without authorization. For a confirmed manufacturing defect, we will arrange a repair or replacement without charging for the covered remedy. We will confirm the inspection and shipping arrangements before you send an item. Where repair or replacement is unavailable, we will discuss an appropriate remedy, subject to applicable law. An authorized warranty remedy is an exception to the no-return/no-exchange policy.
Acceptable use and website content
Use this website lawfully. Do not impersonate another store, attempt to access another customer’s information, interfere with the service or use the website to submit fraudulent orders. Our branding and website content must not be copied or used commercially without permission from the relevant rights holder. Third-party photographs and trademarks remain the property of their respective owners.
Privacy and third-party services
Our Privacy Policy explains how customer and account information is handled. Email delivery, hosting and external payment services support the website. An external payment page is operated by its provider and is subject to that provider’s terms and privacy policy.
Read our Privacy PolicyService interruptions, legal rights and disputes
We take reasonable care to maintain accurate information and a working website, but service interruptions or errors can occur. We will address reported order discrepancies through review of the confirmed invoice and relevant evidence. Nothing in these terms excludes a right or remedy that cannot lawfully be excluded. These terms are governed by the laws of Ontario and applicable federal laws of Canada, subject to any mandatory law that applies to your transaction. Please contact us first so we can try to resolve a concern.
Policy changes and contact
We may update these terms for future orders. The version accepted when an order is submitted is recorded with that order; later changes do not retroactively change its confirmed terms. Contact Maple Lenses Eyewear Corporation at Sales@layaneyewear.com for sales, warranty and policy questions.